easyPet® Terms and Conditions

Last Updated: 9 May 2025

Welcome to easyPet®. These Terms and Conditions ("Terms") govern your use of the easyPet® platform ("the Website") and services provided by easyPet®. By accessing or using the Website, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must discontinue using the Website and its services immediately.

1. Acceptance of Terms

By using the Website or any services provided by easyPet®, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You must be at least 18 years of age or have the consent of a legal guardian to use our services. By using easyPet®, you confirm that you meet this requirement.

2. Services Provided

easyPet® is a platform that connects pet owners with independent service providers ("Pet Carers") offering pet care services, including but not limited to:

• Pet boarding
• Pet sitting
• Dog walking
• Dog training
• Doggy daycare
• Drop-in visits

Disclaimer: easyPet® acts solely as a facilitator between pet owners and Pet Carers. We do not provide pet care services directly, nor are we responsible for the actions, omissions, or quality of services provided by Pet Carers.

3. Communication and Contact Information

By using easyPet®, you acknowledge and agree that:

• Once a quote request is submitted by the pet owner, easyPet® will share the contact details (e.g., phone number, email address) of both the pet owner and the Pet Carer.
• Pet Carers can contact pet owners directly via phone, email, or text to discuss the requested services and provide a quote.
• easyPet® is not responsible for any subsequent communication or agreements made between the pet owner and Pet Carer once contact information has been shared.

4. User Accounts

To access certain features of the Website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain the security of your password and identification.
• Notify easyPet® immediately of any unauthorized use of your account or other breach of security.
• Accept all responsibility for any and all activities that occur under your account.

5. Payments and Fees

All payment arrangements between pet owners and Pet Carers are handled independently by the parties involved. easyPet® does not facilitate payments or charge service fees directly. Any financial arrangements or disputes are the sole responsibility of the pet owner and Pet Carer. easyPet® bears no responsibility for payment issues, cancellations, or refunds.

6. Lead Purchases (for Pet Carers)

Pet Carers may purchase access to pet owner quote requests ("Leads") via the platform. All lead purchases are final and non-refundable unless otherwise stated. easyPet® does not guarantee that a lead will result in a booking or income. Carers are responsible for evaluating each lead before purchasing.

7. Content and Reviews

Users may post reviews, service descriptions, or other content. You agree not to post anything unlawful, defamatory, misleading, or infringing on intellectual property rights. easyPet® reserves the right to remove or moderate any content at its sole discretion without prior notice.

8. Platform Availability

While we strive to keep the Website available at all times, we do not guarantee uninterrupted or error-free access. Maintenance, updates, or technical issues may cause temporary downtime. We are not liable for any disruption or loss caused by system unavailability.

9. Data Usage and Privacy

All personal data is handled in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described therein. You may request to access, modify, or delete your data in accordance with applicable data protection laws, including GDPR.

10. Limitation of Liability and Disclaimer of Warranties

easyPet® provides its platform and services "as is," with no warranties or guarantees of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

easyPet® shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the Website;
• Any conduct or content of any third party on the Website;
• Any content obtained from the Website; and
• Unauthorized access, use, or alteration of your transmissions or content.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

easyPet® reserves the right to modify these Terms at any time. We will notify users of any changes by posting the new Terms on this page. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.

13. Contact Information

For any questions about these Terms, please contact us at:
Email: info@easypet.care