Privacy Policy

Effective Date: Dec 30, 2024, 8:02 PM

At easyPet®, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, services, and products.

By using easyPet® ("the Website"), you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide you with the best possible experience on our Website.

a. Personal Information

When you sign up for our services, make a purchase, or contact us, we may collect the following personal information:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (such as credit card details)

b. Non-Personal Information

We may also collect non-personal information that does not directly identify you. This may include:

• IP address
• Browser type and version
• Operating system
• Pages you visit on the Website
• Date and time of your visit

2. How We Use Your Information

The information we collect is used for the following purposes:

• To provide, operate, and maintain our services.
• To process transactions and send related information, such as order confirmations and invoices.
• To respond to your inquiries, questions, and requests for customer support.
• To improve our website, products, and services.
• To send you marketing communications and promotions, with your consent.
• To comply with legal obligations, enforce our Terms and Conditions, and prevent fraudulent activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share your information with trusted third-party service providers who help us operate the Website, process payments, or provide customer service. These providers are required to protect your information and only use it for the services we specify.

b. Legal Compliance

We may disclose your information if required by law or in response to legal requests, such as a court order, subpoena, or governmental regulation.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you via email or a prominent notice on our Website before your information is transferred.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files that are stored on your device to help the Website function correctly and remember your preferences.

a. Types of Cookies We Use:

• Essential Cookies: These are necessary for the Website to function and cannot be turned off.
• Analytics Cookies: These help us understand how users interact with the Website by collecting data such as page visits, time spent on the site, and traffic sources.
• Marketing Cookies: These cookies are used to display relevant ads based on your browsing activity.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit the functionality of our Website.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal data.
• Deletion: You may request the deletion of your personal data under certain conditions.
• Opt-Out: You have the right to opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.

7. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.